Characteristics of a Client-centered Veterinary Practice
Characteristics of a Client-centered Veterinary Practice
Veterinarians should provide their human and animal clients with more than just medical expertise. Look for the following signs that a veterinarian has taken into consideration not only the pet’s needs but the family’s needs as well:
Areas for relaxation
Softly lit public areas
Comfortable seating in examination and waiting rooms
Examination rooms without barriers from medical staff
Spotlessly clean
Excellent interpersonal skills: staff understand the emotional significance of medical care, and veterinarians take the time to ask and answer questions, build relationships, and even laugh with clients