Characteristics of a Client-centered Veterinary Practice

Veterinarians should provide their human and animal clients with more than just medical expertise. Look for the following signs that a veterinarian has taken into consideration not only the pet’s needs but the family’s needs as well:

• Areas for relaxation

• Softly lit public areas

• Comfortable seating in examination and waiting rooms

• Examination rooms without barriers from medical staff

• Spotlessly clean

• Excellent interpersonal skills: staff understand the emotional significance of medical care, and veterinarians take the time to ask and answer questions, build relationships, and even laugh with clients

• Regular followup communication